The questions on this page are about mostly specific to Cheselden, our services and how we can help you. If your question relates to continuing care and related issues in general, please visit our Care Funding FAQs page.
If your question is not answered on these pages, you will probably find the answer somewhere else on our website, in one of our Factsheets or in the Glossary. If not, please call us on 0845 659 1588 and we will be pleased to help.
Q. Do I have a valid claim for current or retrospective care funding?
A. To find out, simply contact us and provide us with some basic information. We will assess your case for free, tell you whether or not you may qualify for continuing care and explain what will happen next. There is no obligation to proceed.
Q. Can I make a claim on behalf of someone else?A. Yes. We can act for your family member or friend on your behalf if you have the legal authority to act for them. Please read our Factsheet 9 for full details.
Q. How much will it cost me to make a claim through Cheselden?A. You won’t pay us a penny until we have settled your claim. If your claim is successful, we will cover the costs of handling your case by taking a percentage of the monies refunded to you by the PCT. There are no other fees or charges to pay. In the unlikely event that we do not win your case, you won’t have to pay anything at all. So we offer a genuinely risk-free service with a ‘No Win, No Fee’ guarantee.
Q. What if the patient in question is deceased?A. We can still review their case and proceed with a valid claim, provided we can still access the patient’s medical records and other necessary files. Time is of the essence because a patient’s medical records are only kept for a limited time after their death. If you are claiming on behalf of a deceased person, you will need to have a Grant of Probate or Letters of Administration authorising you to administer their estate.
Q. What if I have already approached my local PCT about my case for funding?A. If your PCT has refused to review your case, or has reviewed it and turned down your funding request, Cheselden can review your case straightaway. If you haven’t heard from your PCT about your funding decision yet, you should wait for an answer before contacting us.
Q. Is there a time limit on claims?A. Yes. In March 2012, the Government introduced new cut-off dates for when you can reclaim fees paid for care received between 1 April 2004 and 31 March 2012. Please click here to find out more about these deadlines.
The longer you or a relative has been paying for care, the more urgent it is that you make a claim for funding if you think you may be eligible. Generally speaking, we cannot take on your case if you or your family has been aware for six or more years that you could apply to have your funding situation reviewed. However, you should still contact us for advice and information as we may still be able to help.
Please note that neither Cheselden nor any PCT can investigate cases where the patient died before April 1996, as there were no formal continuing care guidelines in place before this date.