Completed Continuing Care Claims from the UK
‘Cheselden helped us reclaim care costs worth £32,576.’ Mr W, Northern England
‘With Cheselden’s help, we got back £22,553 of care fees that we shouldn’t have had to pay.’ Mr F, North West
‘Thanks to Cheselden, we reclaimed £17,708 of nursing home costs.’ Mr S, South West
‘We were delighted to be able to reclaim £212,257. Thank you Cheselden!’ Mrs M, Northern England
‘We were refunded £12,756 that we wrongly paid.’ Mrs P, South
‘I am much indebted for the outstanding and very professional response from Cheselden, for your continued help, support and determination to see the case through. If you might remember, I initially tried to take on the case myself, right at the very beginning, to highlight not only the complexity of the funding system but the unfairness of the decision-making process behind the system.
I came up against a wall of red tape and found it almost impossible to contact the right people and solicit a response from those who could facilitate and consider my appeal. There was not only delay after delay (at one point being told incorrectly I had to obtain copies of my mother's reports through the time consuming Freedom of Information Act, which I also had to pay for) but the issues could also be very complex and difficult for a lay person to assimilate and respond to correctly.
For this, the professional, specialised and determined response from Cheselden was invaluable for "taking on the system" and enabling me to correctly present my case, ensuring it was considered thoughtfully and correctly by the Primary Care Trust. Thank you again.’
Mr B, South West
‘Cheselden helped us get back £11,157 worth care of home fees.’ Mr B, South coast
‘Thank you for helping us reclaim £15,334.’ Miss D, South
‘We wrongly paid over £11,000 in care home fees. Cheselden helped us reclaim the money.’ Mr P, South
‘Thanks to your services, we were able to get £4,140 refunded.’ Mr P, North East
‘We were pleased to be able to claim back more than £60,000 – thank you.’ Mr T, South East
‘It was only by chance that I came across the services of Cheselden Continuing Care in a weekend newspaper. In common, I suspect with the majority of the population I believed that care costs were not recoverable. A short telephone conversation enlightened me that this was not necessarily true.
So began something of a saga, and for Cheselden staff a great deal of hard work and dedication. Their expertise and experience came to the fore in formulating and presenting a case to the Primary Care Trust. This was not helped by some poor record keeping on the part of the Care Home and in the early days at least a less than supportive attitude on the part of the PCT.
Cheselden persevered, confident in the strength of the case and determined to achieve a result that was justified not only in financial terms but also of equal importance on moral grounds, in ensuring that the PCT acted in accordance with national guidelines. The result was I believe entirely fair to both sides and will, I hope be beneficial in any future negotiations on behalf of other families. Well done Cheselden.’
Mr A, Southern England
‘We were able to reclaim £3,455 of care home costs.’ Mrs B, South East
‘We paid £67,373 for care. Cheselden helped us get it back.’ Mrs W, North West
‘Cheselden helped us get £10,088 of nursing home costs refunded.’ Mrs A, North West
‘You helped us reclaim £5,692. Thank you.’ Mr B, South East
‘With your help, we managed to get back £7,313 of care home fees.’ Mrs M, South East
‘Our late mother was suffering from dementia and related physical illnesses when she died in a nursing home in the North West of England in 2008, aged 76. To cover the cost of her fees – which rose to as much as £2,240 every four weeks – we had been forced to sell her bungalow and over 17 months, paid tens of thousands of pounds for her care.
From the first day she was admitted, the authorities told us that she would need to pay the full nursing home fees. But after making contact with Cheselden, we found we could successfully challenge this. Cheselden painstakingly acquired and assessed all our mother’s medical records and other relevant papers and I am delighted to say that the Primary Care Trust finally agreed that her care should have been state funded. We were reimbursed all her fees – more than £40,000 in total.
I am absolutely sure that if, as a family, we had attempted to recover the fees without any expert help, we would not have succeeded. The decision to enlist Cheselden’s support was crucial – quite simply, we would not have won the battle without them.’
Mr E, South
‘With Cheselden’s assistance, we got a refund of £2,055.’ Mrs E, South West
‘We spent more than £24,000 on funding care, but Cheselden got it back for us.’ Mr H, South West
‘Thank you for helping us get our money back. We were refunded £46,000 that we shouldn’t have paid.’ Mr M, Midlands
‘We got back £8,000 that we’d paid in care home fees, thanks to Cheselden.’ Mrs M, Midlands
‘Cheselden helped us get back £29,408 of nursing home fees.’ Mrs F, Midlands
‘When my mother died in a nursing home just four months before her 100th birthday, the family had paid out more than £60,000 to cover the cost of her care. We were always led to believe that we had to find the £2,000 a month fee, and after she died we were brainwashed into believing that we couldn’t recover the fees. We even had to sell my mother’s bungalow to help pay the costs.
When we contacted Cheselden, after a detailed medical assessment they told us we had a strong case for claiming the monies back because my mother’s medical condition meant the NHS should have funded her care. My mother was registered blind, had arthritis, was incontinent, had hallucinations, could not feed herself, became totally bedridden and could only be bathed using a hoist. The care home had also to call out a doctor to see her on 35 separate occasions.
Cheselden took on our case and finally, the PCT conceded that she should have been entitled to NHS continuing care funding. Thanks to Cheselden, we received a cash settlement covering 75% of the care home fees we’d paid – around £45,000. I have no doubt that we would not have succeeded in winning this claim without Cheselden’s professional help.’
Mr J, North West
‘Thank you for helping us reclaim £7,148.’ Mrs F, Midlands
‘We’d spent £29,492 on care costs – but Cheselden got it back for us.’ Mr D, South East
‘Without Cheselden, we may never have got back the £51,325 of care home costs that we’d wrongly paid.’ Mr L, South East
‘With your help, we got a refund of more than £39,000. Thank you.’ Mr E, South East
‘Thank you Cheselden for helping us reclaim £16,687 of care home fees.’ Mrs H, South East
‘We enlisted Cheselden’s help with reclaiming my mother’s care home fees because we firmly believed that these costs should have been met by the NHS – and we were right! In the months before she died, my mother was suffering from Parkinson’s disease, had breast cancer, severe arthritis, osteoporosis, was unable to lift herself or walk, could not manage her own medication and was often mentally confused. She was seriously ill, but the PCT still didn’t feel she was ill enough for state funding.
To pay for her nursing care – which varied from around £500 to £850 a week – my mother had to use her life savings and we had to sell her former retirement home. Her care costs swallowed up a very large sum of money and in time, it would no doubt have run out altogether and we would then have had to bear the cost of her care ourselves.
When we approached Cheselden, they looked at her medical records and reports and told us we had a good chance of succeeding with a claim. After two rounds of negotiations, the PCT agreed to refund some of the monies we’d paid for my mother’s care. Cheselden did a wonderful job for us and we have no doubt that we would not have succeeded if we had decided to take on the PCT on our own. Like many people who pursue these claims themselves, we would probably have been worn down by the system and run out of steam.’
Mr M, North West
‘Cheselden helped us reclaim nursing home fees worth £10,898.’ Mr R, South East
‘We were reimbursed with £15,560 of care home fees that were wrongly paid.’ Mrs C, North West
‘Thank you for helping us reclaim £155,000 of care costs.’ Mrs S, North West
‘We got back £7,000 with Cheselden’s help’ Mrs K, North West
‘We were refunded £60,000 that we shouldn’t have had to spend on care.’ Mrs P, North West
Some other people we’ve helped reclaim care home costs:
· Mr T from the North West got back £132,000
· Mrs H from the South West got back £2,546
· Mr H from the North East got back £26,393
· Mrs L from the South East got back £130,644
· Mr B from the North West got back £86,321
· Dr C from South Wales got back £626
· Mrs P from the South East got back £47,790
· Mrs C from the South got back £64,609
· Mrs R from the South East got back £159,388
· Mrs G from the South East got back £35,654
· Mrs L from the North West got back £47,048
· Dr B from the South East got back £31,100
· Mr W from the North West got back £46,478
· Mr P from the South East got back £11,900
· Mr S from the North West got back £49,503
· Mrs C from the North got back £59,628
· Mrs W from the North West got back £81,109
· Mrs J from the South East got back £33,395
· Mrs F from the North West got back £98,818
· Mr B from the North West got back £31,509
· Mr G from the South West got back £5,774
· Mrs H from the South East got back £88,058